Shipping & Returns
Shipping & Return
Thank you for shopping at Power Tool & Supply Co.
If you are not entirely satisfied with your purchase, we are here to help.
Your satisfaction is very important to us and we will do all we can to work with you to avoid additional fees and delays.Items Purchased Online:
If for any reason you are not satisfied with an item purchased from Power Tool & Supply Co., you may return or exchange the product but before you do so, you must request a Return Authorization first. Some brands/manufacturers offer a 30-day full money back guarantee on select products which we will honor. Shipping and handling charges are nonrefundable.
Your item(s) needs to have the receipt or proof of purchase and provide a copy of your packing slip/order with the item(s) listed.
Online purchases can also be returned in store at Power Tool & Supply Co. for an exchange or refund within 30 days of your purchase. Just bring the item along with the packing slip/order and we will exchange or refund the purchase.Items Purchased in Store:
If for any reason you are not satisfied with an item purchased from Power Tool & Supply Co., you may return or exchange the product. Some brands/manufacturers offer a 30-day full money back guarantee on select products which we will honor. You must provide the original receipt or proof of purchase to receive an exchange or refund.Things to Know:
The item is unopened and or in a new condition when returning or exchanging a product. For safety reasons, items cannot contain oil or gas in them at the time of return or exchange. When returning or exchanging product, certain terms and conditions apply with different manufacturers. Please call for more information.Warranty Policy:
If you wish to send us a tool for warranty repair, please package it with a copy of the original purchase receipt, a description of the problem, along with your name, email, address and phone number. We will honor all of our manufacturer’s warranty policies.Please package the merchandise carefully and send it to:
ATTN: Warranty Repair
3699 LeHarps Rd
Youngstown Ohio 44515